Terms of Service

1. Agreement to Terms

By accessing or using the Nolan AI Solutions website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Services Description

Nolan AI Solutions provides AI automation consulting and implementation services, including but not limited to:

• AI chatbot development and integration
• Workflow automation solutions
• Custom AI tool development
• AI strategy consulting
• Training and support services

Specific service details, deliverables, timelines, and pricing will be outlined in individual project agreements or statements of work.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Respond to requests for information or feedback in a timely manner
• Ensure you have the legal right to use any data, content, or systems you provide
• Comply with all applicable laws and regulations in your use of our services
• Maintain the confidentiality of any access credentials or sensitive information
• Pay all fees according to the agreed payment terms

4. AI Output Disclaimers

Important Notice Regarding AI-Generated Content:

• No Guarantee of Accuracy: AI systems may produce outputs that are inaccurate, incomplete, or misleading. You are responsible for reviewing and verifying all AI-generated content before use.
• Not Professional Advice: AI outputs do not constitute legal, financial, medical, or other professional advice. Consult qualified professionals for specific guidance.
• Continuous Monitoring Required: AI systems require ongoing monitoring and human oversight. You are responsible for supervising AI outputs in production environments.
• Bias and Limitations: AI systems may reflect biases present in training data and have inherent limitations. We do not guarantee bias-free or error-free outputs.
• Third-Party AI Services: We may use third-party AI services (e.g., OpenAI, Anthropic). These services have their own terms and limitations that apply to your use.

5. Acceptable Use Policy

You agree NOT to use our services or website to:

• Violate any laws, regulations, or third-party rights
• Send spam, unsolicited communications, or engage in phishing
• Distribute malware, viruses, or harmful code
• Attempt to gain unauthorized access to systems or data
• Scrape, harvest, or collect data from our website without permission
• Impersonate others or misrepresent your identity or affiliation
• Interfere with or disrupt our services or servers
• Use our services for illegal, harmful, or unethical purposes
• Reverse engineer, decompile, or attempt to extract source code
• Resell or redistribute our services without authorization

We reserve the right to suspend or terminate services immediately if we detect violations of this policy.

6. Intellectual Property Rights

6.1 Our Property

All content on this website, including text, graphics, logos, code, and software, is the property of Nolan AI Solutions or its licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Client Property

You retain all rights to your data, content, and materials provided to us. By providing materials, you grant us a limited license to use them solely for delivering services to you.

6.3 Deliverables

Upon full payment, you will own the custom deliverables created specifically for you. We retain rights to:

• Reusable code libraries and frameworks
• General methodologies and processes
• Pre-existing intellectual property
• Anonymized case studies and portfolio examples (with your permission)

7. Payment Terms

• Fees are specified in individual project agreements
• Payment schedules will be outlined in statements of work
• Late payments may incur interest charges and service suspension
• All fees are non-refundable unless otherwise stated in writing
• You are responsible for all taxes associated with services

8. Project Timelines and Delays

We strive to meet agreed timelines, but:

• Timelines are estimates and may be affected by scope changes, client delays, or unforeseen circumstances
• We are not liable for delays caused by client actions, third-party services, or force majeure events
• Significant delays will be communicated promptly with revised timelines

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that services will be performed with reasonable skill and care consistent with industry standards. We will correct any defects in deliverables reported within 30 days of delivery at no additional cost.

9.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that services will be uninterrupted or error-free
• Warranties regarding specific business results or ROI
• Warranties that AI systems will be 100% accurate or reliable

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from services shall not exceed the amount paid by you for those services in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or lost data
• We are not liable for damages caused by your misuse of services, third-party services, or force majeure events
• We are not liable for AI outputs or decisions made based on AI-generated content

11. Indemnification

You agree to indemnify and hold harmless Nolan AI Solutions, its officers, employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of our services, (b) your violation of these terms, (c) your violation of any laws or third-party rights, or (d) content or data you provide to us.

12. Confidentiality

Both parties agree to:

• Keep confidential information disclosed during the engagement confidential
• Use confidential information only for the purposes of the engagement
• Not disclose confidential information to third parties without consent
• Return or destroy confidential information upon request

Confidential information does not include information that is publicly available, independently developed, or lawfully obtained from third parties.

13. Termination

13.1 By Client

You may terminate services with 30 days written notice. You remain responsible for payment of all work completed and expenses incurred up to the termination date.

13.2 By Us

We may terminate services immediately if you:

• Violate these terms or the Acceptable Use Policy
• Fail to pay invoices within 30 days of due date
• Engage in abusive or threatening behavior toward our team
• Use services for illegal or harmful purposes

13.3 Effect of Termination

Upon termination, we will deliver all completed work, and you will pay for all services rendered. Provisions regarding confidentiality, intellectual property, liability, and dispute resolution survive termination.

14. Dispute Resolution

14.1 Informal Resolution

Before pursuing formal action, parties agree to attempt to resolve disputes through good-faith negotiation for at least 30 days.

14.2 Governing Law

These terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

14.3 Jurisdiction

Any legal action must be brought in the courts located in Toronto, Ontario, and both parties consent to the exclusive jurisdiction of those courts.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your continued use of services after changes constitutes acceptance. For active projects, material changes will be communicated directly and will not affect existing agreements unless mutually agreed.

16. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any project-specific agreements, constitute the entire agreement between you and Nolan AI Solutions regarding the use of our services and supersede all prior agreements and understandings.

18. Contact Information

For questions about these Terms of Service, please contact us: