Privacy Policy

1. Introduction

Nolan AI Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Fill out contact forms
• Request a free AI audit
• Subscribe to our newsletter or download resources
• Communicate with us via email or phone

This information may include:

• Full name
• Email address
• Company name
• Phone number (if provided)
• Service interests and project details
• Any other information you choose to provide in messages

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Clickstream data

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send you the free AI audit and other requested resources
• Communicate about our services, updates, and promotions
• Improve our website and user experience
• Analyze website traffic and usage patterns
• Prevent fraud and enhance security
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Legitimate Interests: Processing is necessary for our legitimate business interests
• Contractual Necessity: Processing is necessary to fulfill our services
• Legal Obligation: Processing is required by law

5. Third-Party Service Providers

We use trusted third-party services to operate our website and deliver services:

• Readdy.ai: Form submission processing and lead management
• Hosting Provider: Website hosting and infrastructure
• Email Service: Communication and newsletter delivery
• Analytics Tools: Website traffic analysis (anonymized when possible)

These third parties are contractually obligated to protect your data and use it only for specified purposes. We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill the purposes described in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typical retention periods:

• Contact form submissions: 2 years from last contact
• Newsletter subscribers: Until you unsubscribe
• Client project data: 3 years after project completion
• Analytics data: 26 months (anonymized)

7. Your Privacy Rights

Depending on your location, you have the following rights:

7.1 GDPR Rights (EEA Residents)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

7.2 PIPEDA Rights (Canadian Residents)

• Right to know what personal information we hold
• Right to access your personal information
• Right to correct inaccuracies
• Right to withdraw consent
• Right to file a complaint with the Privacy Commissioner of Canada

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website performance
• Deliver relevant content

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers and encrypted storage
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

Canadian residents may contact the Office of the Privacy Commissioner of Canada at: www.priv.gc.ca